![[Elite Screens] Remote Control Kit for Spectrum 2 Series | ZPM-RT3](http://shop.elitescreens.com/cdn/shop/files/spectrum2_kit_placement_ZPM-RT3.jpg?v=1690837308&width=1445)
Left my screen outside overnight, and one of the legs got bent due to the wind (and not having it anchored properly). Needed replacement leg in less than 7 days, and received within 3 days of placing the order.
My client had an issue with the motor on the screen not functioning properly. Their service team was very helpful with remote troubleshooting, but it was determined that it needed service. We are located close to their Garden Grove service center, so we brought it in and the service team took care of it quickly, all under warranty. Highly recommend their service.
We purchased this screen originally in 2010 and after many uses it's been sturdy and durable up until some raccoons decided to knock it down from storage. At that point, the end caps were cracked and broken from the fall; and we were worried that the replacement parts would no longer be available, but to our surprise they were! Not only was customer service quick to respond, but the parts arrived quicker than expected! Would highly recommend this company for your projector screen needs!