I have been meaning to write a review on this for literally years now. The shipping was fairly fast and definitely within the stated time frame when I purchased it. I remember that it was sent freight because of its size and the driver coordinated the shipping time with my wife to make sure that someone would be home to take the delivery. He was nice enough to put it in the garage for my wife since I was not home. The packaging was the original box but with strong cardboard wrapped around each corner of the box. There was no damage to the box except for a small rip about 1.5" on the box. I would not have remembered that, but I have pictures from the day I got it. Unfortunately, the Amazon image upload system would not except the file type to show you.As for the functionality of the screen. It has worked like a charm from the day I installed it back in 2018 and continues to work flawlessly to this day. We use it about 3-4 times per week, and we roll it down and back up every time. The remote works fine as long as you point it to the screen, and I don't think I have even had to change the battery yet. The sound of the motor has not changed, and there is no indication that anything is failing. It really does work like the day that I got it.To install it, I added an electrical outlet to the ceiling and then added two 2x4s between the joists in the attic to bolt the screen in to. Bolting the screen really was a breeze, but I did need my wife to hold one side while I bolted the first side.The picture quality was and still is amazing compared to what we were using before. I have a BenQ Ht1070 projector and the image quality was night and day after I installed the new screen. We have kept the screen very clean. There really is no reason to touch it so I have not wiped it down except when I first installed it. We generally watch a movie and then immediately roll it back up. No real opportunity for damage or to get dirty. The only thing that I wish was different from the experience was the plastic smell in the first few weeks of owning it. It smelled like a cheap pool toy for about 3 weeks. During that time I left the screen down and opened the window to allow the gases to air out. I would say that the smell is probably unavoidable with anything made out of plastic or pvc, so I do not fault Elite for that. It's like complaining about the smell of paint. It just is what it is, but it did linger for about 3 weeks to a month. It was strong at first and then at the end the smell began to fall off quicker and quicker. I would leave the window open as much as you can during this time though.Overall, I am extremely happy with our screen, and it has made a huge difference in our home theater experience. It still feels cool to hit the remote and see the screen slowly roll down. That's our cue to know that movie night is about to start and that is always a good feeling. I definitely recommend this screen if you want to upgrade your home theater impression and experience.