Juan is very professional, and the screen he recommended delivers top-notch picture quality—clear, vibrant, and beyond expectations! Excellent service, highly recommended!

Ordered new legs for my screen without a upc or model number, they didn’t want to send it, I assume they’ve had a lot of returns. Spoke to a rep and he agreed to ship them (I said I was sure they were the correct ones). They arrived in good order and were a match. Have used the screen for years, no complaints - leg broke because it was left out in wind and fell over while the leg was trapped under something.

First Impression: Screen material looks and feels nice and durable. Nicely packed.
Once my dyi frame is ready and screen tested I'll return with an update.

Bought my Elite Screen 15 years go, still works like a charm. Had to replace the RI receiver due to solar degradation. The new unit was ordered, received, installed and work great.

Juan Reyes was incredible in his support when I needed replacement end pieces for a screen that is no longer sold. He went over and beyond to find me end caps that worked and I’m back in action . Elite makes top-of-the-line screens and I really wanted to get this one fixed and he came through! Thanks Juan!

Followed the directions that came with it. Worked perfectly. Thank you.

It’s awesome! We love it and we have been watching Netflix and Amazon Prime every night now! Thank you. Perfect screen for us. Used but like new.

Appreciate your professionalism

Love it

the screen is looking great, the screen needed some adjustments, fortunately Juan Reyes helped me with the entire process, now the screen is working perfectly and the customer service is so professional!!!!

I ordered a couple of parts and after the order was placed, I received a follow up email to confirm the parts bought, and if they matched the serial number of the screen. After going through some suggestions and arriving at a logical conclusion, my order was confirmed and dispatched, and arrived within the stipulated time advised. Kudos to Juan and his team. I was very impressed.

I had a customer who lost the legs to one of my screens in shipping and I was worried I couldn't get replacement legs. I was happy to see the legs were available on the Elite Screens website. Got a call from Elite when the legs were being shipped and got them in a time for my next event. Great experience with the Elite Screens company.

I had a problem with my screen, the staff was fast and very helpfull to help me. Rarely had this kind of service.

Our company recently reconfigured a classroom at West Point Military Academy. The project required moving a previously installed Elite Screen. Our team was not only impressed with the quality of the screen, we were amazed at the support we were given by Elite Technicians. I've been in this business for 18 years and I can tell you that good people like them are few and far between. Elite gets our highest recommendation.

I am very happy with my purchase. The quality of the product is very high. The instructions were clear.

More importantly there was an issue that I caused on the unit but the customer support was amazing in resolving it. They were very patient and I actually felt like they cared. I dealt with Juan Reyes who did not stop until I was satisfied and my issue was resolved.

Excellent company! Amazing customer service!

I own 2 Elite screens and when the smaller screen was damaged I was able to replace it with a new one without having to purchase the frame and stand. I was guided through the replacement process with the help of Elite Screens customer service to make sure I received the correct replacement screen. Thank You!

good value for two motorized acoustical screens

Purchased this screen for a church and it gets the job done. No issues with daytime viewing.

I've had my screen since 2021. I installed it myself. Sometimes it cycles 7 or 8 times a week. Sometimes a little less. It stopped working a couple of weeks ago. I asked the tech people about it and they guided me through diagnosing the problem. A new RF circuit box was ordered that I installed per instructions from the tech people. It worked on the first try.

I think the screen is nicely designed and it works reliably. The fact that it is repairable is a plus for me.

If you are looking for a budget way to get a projector screen, look no further. Very happy.

Recently had the pleasure of installing a 150" Elite Screen with all the bells and whistles for a client. The Theater design changed and so adjustments needed to be made. In the process of moving the screen the main control board was inexplicably damaged. When replacement board was received it wouldn't pair and another board was in the process of being sent before the phone was even put down, 20 minutes after that one was received, my client was viewing 4k laser on a magnificent screen.
Now I understand how this may not seem like an experience one would expect from a 5 star review. In my experience though problems with a product are rarely the issue, it's how they are dealt with that one should be concerned with. Having 20 plus years of design, engineering, and manufacturing knowledge, I've seen the best of vendors as well as the worst. When a vendor is more proactive about the problem than the client, it's a good sign. The technical support and customer service went above and beyond. They were thorough, knowledgeable, and truly cared about making sure the product could be enjoyed as it should. Bottom line Elite Screens back there product without question. They are deserving of the pride in quality that they have in their products.

Good quality

I was having trouble with my screen . The remote control wasn't working . I called customer support many times and no one answered the phone . Finally a friendly customer support member by the name Juan Reyes really helped me out . He explained what the issue can be and helped me alot in ordering the right parts . He helped me alot on making sure i am getting the parts delivered in 24 hours since it was an emergency . He really went out of his comfort zone to help me , he deserves a huge raise and Elite screens should be happy that they have such a person on their team .

although the circuit board did not resolve our issue with the screen. It was shipped quickly and arrived on time once we were able to communicate with Elite Screens.
All communication is accomplished through email.

I had a manual series shipped all the way to Hawaii. Incredibly well packaged and arrive in perfect condition. Using this screen with a BENQ short throw laser projector (not recommended) and the picture is bright, vivid, and clear. No noticeable distortion for anything I watch. Incredibly happy with the picture quality and smooth manual deployment and retracting mechanism. Great customer service and communication with Ben at Elite Screens.