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although the circuit board did not resolve our issue with the screen. It was shipped quickly and arrived on time once we were able to communicate with Elite Screens.
All communication is accomplished through email.
I had a manual series shipped all the way to Hawaii. Incredibly well packaged and arrive in perfect condition. Using this screen with a BENQ short throw laser projector (not recommended) and the picture is bright, vivid, and clear. No noticeable distortion for anything I watch. Incredibly happy with the picture quality and smooth manual deployment and retracting mechanism. Great customer service and communication with Ben at Elite Screens.
Left my screen outside overnight, and one of the legs got bent due to the wind (and not having it anchored properly). Needed replacement leg in less than 7 days, and received within 3 days of placing the order.