![[Elite Screens] Starling Tab-Tension 2 Series](http://shop.elitescreens.com/cdn/shop/products/Starling_Tension_main-1.png?v=1653007439&width=1445)
My client had an issue with the motor on the screen not functioning properly. Their service team was very helpful with remote troubleshooting, but it was determined that it needed service. We are located close to their Garden Grove service center, so we brought it in and the service team took care of it quickly, all under warranty. Highly recommend their service.
We purchased this screen originally in 2010 and after many uses it's been sturdy and durable up until some raccoons decided to knock it down from storage. At that point, the end caps were cracked and broken from the fall; and we were worried that the replacement parts would no longer be available, but to our surprise they were! Not only was customer service quick to respond, but the parts arrived quicker than expected! Would highly recommend this company for your projector screen needs!
Good design and easy to set up, but I've had it set up for 20+ hours at this point and the original creases are still very visible on the screen. Don't believe the claims that they'll disappear once the screen it stretched.
