Recently had the pleasure of installing a 150" Elite Screen with all the bells and whistles for a client. The Theater design changed and so adjustments needed to be made. In the process of moving the screen the main control board was inexplicably damaged. When replacement board was received it wouldn't pair and another board was in the process of being sent before the phone was even put down, 20 minutes after that one was received, my client was viewing 4k laser on a magnificent screen.
Now I understand how this may not seem like an experience one would expect from a 5 star review. In my experience though problems with a product are rarely the issue, it's how they are dealt with that one should be concerned with. Having 20 plus years of design, engineering, and manufacturing knowledge, I've seen the best of vendors as well as the worst. When a vendor is more proactive about the problem than the client, it's a good sign. The technical support and customer service went above and beyond. They were thorough, knowledgeable, and truly cared about making sure the product could be enjoyed as it should. Bottom line Elite Screens back there product without question. They are deserving of the pride in quality that they have in their products.