Terms & Conditions - A. Purchase Orders
Elite Screens accepts Purchase Orders in the following manner. No verbal PO’s will be accepted, no exceptions.
- Email at firstname.lastname@example.org
- B2B eCommerce site: www.eliteepo.com
- EDI (Electronic Data Interchange)
- Purchase orders must be submitted to preferably to email@example.com. No verbal POs will be accepted.
- Purchase Orders for GROUND shipping service received by 5:00 PM (PST) are processed to be shipped from Elite’s warehouse within 2-5 business days
- Refer to quarterly pricing table for rates on Ground shipping.
- Purchase Orders for product with packaging dimensions of 108” and below requesting EXPEDITED shipping service such as NEXT DAY, 2nd Day &, 3rd DAY services shall ship same day if purchase order is received before the cut-off time of 9 am (Pacific Time). Refer to the quarterly pricing table for Next Day, 2 day and 3 day rates for product packaging dimensions 108” in length and below.
- Purchase Orders for product with packaging dimensions over 108” in length require a minimum 24-hour notice per order.
- Elite Screens will make every effort to process and ship all purchase orders to meet our policy, but cannot guarantee and cannot be held responsible for delays out of our hands. Such delays can include, but are not limited to: Changes to the order, Remote Area locations, Shipping carrier, Residential location, Weather, and Natural disasters. Expedited rates may change due to Remote Area locations and may not always arrive on time. Elite Screens is not responsible for carrier limitations, shipping delays and extra costs for remote areas.
- Complete and accurate shipping address
- Customer’s phone number
- Correct model number
- Residential Delivery must be specified if required on orders for items over 108” in packaging dimensions
- Shipping method (ground, expedited)
- S&H fee amount included for all Prepaid and Add shipping
- If 3rd party shipping is requested, the 3rd party’s shipping account number and billing address should always be included on the purchase order OR authorized dealer, reseller, distributor must provide Elite Screens with a signed document authorizing us to always use all approved shipping carrier accounts. Elite Screens will not be responsible for filing 3rd party shipping claims.
- Pricing on Purchase Order needs to be correct
Will Call orders: Projection screens are typically lengthy and bulky products. Will call customers should verify the length of the product first to make sure the vehicle has sufficient room. Will call products are released at the warehouse’s door and it is the customer’s responsibility to load it to your vehicle.
- “Will call” pick up orders at our facility need to be submitted one business day (24 hours) in advance to allow us time to process and prepare the order. DO NOT SEND CUSTOMERS TO OUR LOCATION WITHOUT PRIOR NOTICE OR BEFORE WE RECEIVE THE ORDER. We will not process or prepare an order without an official purchase order.
- “Will Call” orders will be cancelled and the product will be put back to inventory if the order has not been picked up from our facility within 72 hours. If more time is needed please specify on your order or contact us before hand. A new purchase order will need to be submitted if the customer still intends to make the purchase.
- Elite Screens is not responsible for following up on orders not picked up within the 72-hour period.
- Elite Screens enforces a cutoff time for will call pick ups at 3:30pm (Pacific Time), Monday-Friday (excluding holidays). No will call orders will be released after 3:30pm.