Ordered screen after alot of research , I wanted quality and something that would last for year . Got the screen in a timely manner , packaged well and no issues . Came in one solid piece very easy to install, two people needed because it is quite heavy . I love how it opens automatically when you turn projector on. After a day I noticed the screen was not completely retracting, there was about a half once gap exposing the inside, I emailed support , sent pics and a video , the support guy was zero help , he said this appears to be normal , I said there is no way this is normal , after 3 emails and zero help from this guy my wife called the support number , this supper agent was a huge help, he emailed me exactly how to fix the issue while on the phone with her , simple adjustment with an Allen wrench , he even offered to video call to walk me through it , I ended up doing my self , took 10 sec and now works
perfect. He emailed me next day to follow up and I said it’s fixed and thank you for your help, he still insist on doing a video call just to make sure it is perfect and I solid not over tighten as that would affect the longevity of the screen , while I am sure it is right I am still going to video call with him as I want this to last , so what started as a bad experience has turned into a great one , maybe first guy is new or something. Highly recommend this screen and elite screens
Ordered two new remotes for projector screens at work. When received, they didn't look completely brand new and unused, as there was a scratch on one of them, but they work and we were able to connect them pretty easily.
I love having the ability to set up a beautiful 10' screen anywhere I want. The rigid frame and perimeter snaps insure a taut and flat projection surface. The adjustable height offers plenty of versatility. And best of all, it's super easy to set up and take down. The case does a good job protecting things while remaining compact for east transport and storage.
