Terms & Conditions - F. Limited Warranty Policy

What is covered

• Warranty Coverage:
1. Elite Screens, Inc. ("Elite Screens") provides a warranty to the first retail purchaser of its products if bought new from an authorized dealer or reseller in the U.S. or Canada.
2. Standard Customers: The product is warranted against defects in workmanship and materials for 2 years from the original purchase date.
3. ENR-G® program for Educational, Non-Profit, Religious, or Government Organizations: The warranty extends to 3 years for products purchased directly by these organizations in the U.S. or Canada.
• Regional Coverage:
1. Customers in Canada, Hawaii, Alaska, and Puerto Rico are covered for parts and replacement screens at no charge.
2. Costs such as freight, taxes, and duties imposed by customs are not covered by the warranty.
3. Elite Screens cannot provide prepaid shipping labels (call tags) for locations outside the 48 continental U.S. states.
• Refurbished Products:
1. Refurbished products purchased directly from Elite Screens are covered for 90 days from the original purchase date.
• Proof of Purchase:
1. For warranty service, you must provide proof of purchase and the product's serial number.
2. Please check with your dealer for the specific warranty policy in your region, as it may vary.
• Policy Update (Effective 3/5/2015):
1. Elite Screens no longer ships replacement screens under warranty for LTL packages (over 108" in length) to Canada.
2. If you are in Canada and require warranty support, or if your screen was damaged during shipment, please contact your local distributor or reseller for service.

How to Get Service

If your product becomes defective during the warranty period, please follow these steps:

• Visit the Warranty Technical Support Request Form to submit a warranty claim.
• You will need to provide:
1. Proof of purchase.
2. The product's serial number.
3. A detailed description of the problem with your screen.
4. Videos and pictures

An Elite Screens representative will review your claim, determine if the product requires service, and provide you with further instructions on how to proceed.

Missing Parts Policy

• Reporting Within 7 Days:
  If your product is missing parts, Elite Screens will replace the part at no charge, including shipping and handling (US Only), provided that you report your claim within 7 days of receipt.
• Reporting Within 30 Days:
  If you report your claim after 7 days but within 30 days of receipt, Elite Screens will replace the part at no charge, but you will be responsible for the shipping and handling costs.
• Reporting After 30 Days:
  If you report your claim after 30 days of receipt, you will bear all costs associated with replacing the part, including shipping and handling.
• Canadian Customers:
  The warranty covers the replacement of missing parts. However, Canadian customers are responsible for covering the shipping costs, as well as any taxes and duties imposed by customs on replacement parts and screens.

Returns and Exchanges Policy

• Return Merchandise Authorization (RMA):
1. If you need to return a product, Elite Screens will issue a Return Merchandise Authorization (RMA) Number.
2. The RMA Number is valid for 15 days from the date of issue.
3. A valid and visible RMA Number is required for any returns to be processed.
4. Returns without a valid RMA Number may be refused.
• Return Shipping & Packaging:
1. You are responsible for the cost of returning the item.
2. Ensure the product is properly packaged to prevent damage during transit.
3. Improper packaging can seriously damage the screen and will void warranty coverage.
• Processing of Returns:
1. Upon receipt of the returned product, Elite Screens will, at its discretion, replace the product or part at no charge.
2. Replacement products or parts may be new or refurbished to Elite Screens' quality standards.
3. Replacement is subject to stock availability.
• Liability & Warranty Coverage:
1. Elite Screens’ liability for replacement will not exceed the original retail price of the product.
2. Replacement products and parts inherit the remaining warranty period of the original product.

What is not covered

• Warranty Limitations:
1. Non-transferable: This warranty only applies to the original purchaser and cannot be transferred.
2. Exclusions: It does not cover:
• Incidental damages (e.g., loss of time, use, or installation costs).
• Damage due to neglect, misuse, or abuse.
• Modification of the original product.
• Improper use or installation of non-Elite Screens products.
• Service by anyone other than Elite Screens.
• Abnormal environmental or mechanical conditions.
• Electrical issues, such as power surges, static, or natural disasters (e.g., lightning, fire, tornadoes).
• Warranty Repair Conditions:
1. Customer is responsible for shipping, customs fees, taxes, and duties.
2. Elite Screens may choose to repair or replace the product at its discretion.
• Freight Damage:
1. Elite Screens is not liable for freight damage unless the product was shipped directly from Elite Screens facility.
2. Freight damage must be reported to the vendor and carrier within 3 days of receipt. Failure to do so may result in you covering all costs.
• Legal Disclaimers:
1. This warranty is the only warranty provided and replaces all other warranties, whether express, implied, or statutory, including warranties of merchantability or fitness for a particular purpose.
2. Elite Screens is not responsible for any losses, inconveniences, or damages (including incidental or consequential damages) related to the use or inability to use the product, or loss of data or software.
3. Some states or jurisdictions may not allow these limitations or exclusions, so certain parts of this warranty may not apply to you.
4. This warranty gives you specific legal rights, and you may have other rights depending on your location.

International Warranty Policy

• USA and Canada:
1. Elite Screens provides warranty coverage only within the USA and Canada.
• International Warranty:
1. Warranty coverage outside of the USA and Canada is managed by Elite Screens' International Distributors.
2. For details on warranty coverage, terms, and conditions, please contact the Authorized Reseller or Distributor in your region.