Return Policy

If a return is needed, Elite Screens will issue you a Return Merchandise Authorization (“RMA”) Number. 
This number is valid for 15 days from the date of issue, and is required to process any returns. 
A returned item sent to Elite Screens without a visible or valid RMA Number is subject to refusal by Elite Screens. 
You are responsible for the cost of returning the item and ensuring the product is properly packaged to prevent damage in transit. 

To request an RMA number, simply send an email to rma@elitescreens.com. In your email, provide your four digit sale order number and the reason for the return. Please allow 24-48 business hours for a response. Please be aware that the time allotted for an RMA request is 14 days from the date of purchase. Please be aware that there is a 15% restocking fee for all returns and the shipping must be prepaid by the customer.

Once a returned product is received, Elite Screens will, at its option, replace the product or part without charge, including ground service freight. 
The replacement product or part may be new or refurbished to the Elite Screens standard of quality, and is subject to stock availability. 
Elite Screens’ liability for replacement of the covered product will not exceed the original retail selling price of the covered product. 
Exchange products and parts assume the remaining warranty period of the original product covered by this limited warranty.

 


What is Not Covered:

This warranty is not transferable and does not cover product purchased by another end user.
This warranty does not cover incidental damages, such as loss of time, loss of use, or installation costs of defective, repaired or replaced product.
This warranty does not cover product that has been damaged or rendered defective as a result of

(a) neglect, abuse or misuse.
(b) modification of the original product.
(c) improper use or installation of products not manufactured by Elite Screens.
(d) service provided by anybody other than Elite Screens.
(e) abnormal mechanical or environmental conditions.
(f) unusual physical or electrical stress -including failure or fluctuation of electrical power, lighting, static electricity, fire, tornadoes, or other natural disasters.

 

The end user must contact us and the freight carrier within 3 days of signing for the package in case of any damages.
7 days to report missing parts.
Failure to report freight damages within the carrier’s guidelines may result in you incurring all costs.


Elite Screens Customer Service Center

1-877-511-1211 RMA Dept.

Monday through Friday
8:00 am to 4:00 pm (Pacific Standard Time)